Shipping & Return Policy

Shipping Policy

  • All international orders are shipped with TNT.
  • All customers get a tracking number so they can follow their package during the whole transit time.
  • All packages are fully insured for your security.
  • TNT delivers your package to your door between 08:00-19:00 (local time) and is only delivered if someone is there to sign for the package.

Shipping Time & Cost

  • Domestic (Italy) €10 – 1 to 2 working days
  • Europe € 15 – 2 to 3 working days
  • North America € 30 – 2 to 4 working days (Price for one product)
  • Rest of the World € 35 – 2 to 4 working days (Price for one products)

Note

  • TNT delivers your package to your door between 08:00-19:00 (local time) and is only delivered if someone is there to sign for the package.
  • TNT makes three attempts to deliver your package. If you’re not home on the first attempt the next attempt will be on the following day.
  • TNT does not deliver on weekends or local holidays.
  • It is not possible to have a shipping address that differs from the billing address.
  • International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at SMITH, please check with your local customs office for your local rules and regulations. We deduct VAT for international orders.

 

 

Return Policy

  • The item have to be un-used and in new condition.
  • For example; do not send caps in envelopes and don’t label any shoe boxes, that will end with you not getting a full refund.
  • Both the returned item AND the packaging has to be in un-used as new condition, if the package is damaged we will charge a fee of at least  20% of the value of the merchandise.
  • We will either exchange the returning item(s) and send it to you freight-free or refund your money.
  • SMITH does not refund shipping costs.
  • If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value. Itailan law applies to your contract when you purchase with us at smithdealer.com.
  • Final Sale items cannot be returned or exchanged. Items are considered Final Sale when discounted 50% or more before using any promotional code.